FAQ
we got asked. If you still have concerns do not hesitate to contact us.
SHIPPING AND DELIVERY
Why my order is delay?
If your order is experiencing delays, it’s likely due to the inclusion of batteries in your items, which are subject to Australia Post’s strict shipping policies. While we dispatched your parcel via express service, the presence of batteries means it has been transferred to road transport instead of air, in compliance with Australia Post’s regulations for safety.
At the sorting facilities, such parcels are automatically switched to road transport rather than air transport, despite being initially sent via express. This change significantly extends the delivery time, often making it slower than our standard shipping option.
Is there any estimate timeframe for delivery?
If your order is experiencing delays, it’s likely due to the inclusion of batteries in your items, which are subject to Australia Post’s strict shipping policies. While we dispatched your parcel via express service, the presence of batteries means it has been transferred to road transport instead of air, in compliance with Australia Post’s regulations for safety.
At the sorting facilities, such parcels are automatically switched to road transport rather than air transport, despite being initially sent via express. This change significantly extends the delivery time, often making it slower than our standard shipping option.
What happened if I don't receive my shipment?
If your order is experiencing delays, it’s likely due to the inclusion of batteries in your items, which are subject to Australia Post’s strict shipping policies. While we dispatched your parcel via express service, the presence of batteries means it has been transferred to road transport instead of air, in compliance with Australia Post’s regulations for safety.
At the sorting facilities, such parcels are automatically switched to road transport rather than air transport, despite being initially sent via express. This change significantly extends the delivery time, often making it slower than our standard shipping option.
Payment Solution
How to make a payment?
Why my payment did not go through?
If the transaction fails to go through, do not panic. Funds have not been taken out of your account. In this situation do not attempt to re-initiate the transaction. We will reach you via email informing you on the steps in which will be taken to resolve the issue and the potential reason on the voided transaction. These reasons can vary from:
Do Not Honour: This means your bank and or credit card issuer has denied authorisation of the transaction. Evidently preventing the withdrawal of funds from your account. As they suspect acts of card misuse. Meaning they do not believe that you are the one initiating the transaction.
Insufficient Funds: This indicates that you do not possess the sufficient funds within your account to proceed with the transaction.
High Risk Transaction: If a transaction is deemed ‘High-Risk’ by your bank or credit card issuer. This is a precautionary measure set to combat with large expenditurs and first-time purchases on new websites.
Fraud Suspicion: Your bank or credit/debit card issuer has detected unusual expenditures, purchasing behavior and repetitive purchases. This activates their risk control countermeasure of the bank, preventing digital card theft.